Recommended Reading

Recommended Reading

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Brinkman, Rick, and Rick Kirschner. Dealing with People You Can't Stand. 3rd Revised edition. McGraw-Hill Education, 2012.

 

Beating the Workplace Bully: A Tactical Guide to Taking Charge

Curry, Lynne. Beating the Workplace Bully: A Tactical Guide to Taking Charge. New York: AMACOM/American Management Association, 2016.

 

BIFF: Quick Responses to High-Conflict People, their Personal Attacks, Hostile Email and Social Media Meltdowns

Eddy, Bill, LCSW, ESQ. BIFF: Quick Responses to High-Conflict People, their Personal Attacks, Hostile Email and Social Media Meltdowns. 2nd ed., Unhooked Books, LLC, 2011.

 

The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job

Namie, Gary and Ruth Namie, PhD. The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job. 2nd ed., Sourcebooks, 2009.

 

Humble Inquiry: The Gentle Art of Asking Instead of Telling

Schein, Edgar H. Humble Inquiry: The Gentle Art of Asking Instead of Telling. San Francisco: Berrett-Koehler, 2014. Print.

 

Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas, Bruce Patton and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. Penguin Group, 2000.